When implementing a tiered SLA based on high, medium, and low scored hand-raisers or MQLs (purposely using a vague threshold for each segment since that isn’t important), how has everyone found a way to align with (i.e. convince) sales to actually deliver results?
Of course, proper training comes to mind, but what type of training has worked the best? If it isn’t training, what is it? Reminding (i.e. harassing) them daily and weekly for Leads/Accounts that are not in compliance with the SLAs, asking leadership to step in, something else?